1. Controller and Contact
PicTrix.ai operates this service and acts as the controller for personal data we process through the website and application. For privacy requests, contact info@pictrix.ai or use our contact form.
2. Data Categories and Retention
| Category | Source | Purpose | Retention |
|---|---|---|---|
| Account identifiers (email, user ID) | Provided by you | Authentication, account administration, support | Kept while account is active and as needed for compliance |
| Billing and transaction records | Payment providers and service events | Subscription management, fraud prevention, accounting | Retained per legal/tax requirements |
| Usage and telemetry data | Automatically collected | Reliability, security monitoring, product analytics | Retained for operational and security needs |
| Cookies and advertising/analytics identifiers | Browser/device and third-party scripts | Performance analysis, attribution, advertising measurement | Per cookie duration and your consent preferences |
3. Legal Bases
Where applicable, we process data based on one or more of the following legal bases: contract performance, legitimate interests, legal obligations, and consent.
4. Third-Party Services and Subprocessors
We use third-party providers for core platform functions such as payments, infrastructure, analytics, and messaging. These providers process data under contractual and security controls appropriate to their role.
5. International Transfers
Data may be processed in jurisdictions outside your location. Where required, we use contractual and operational safeguards for cross-border transfers.
6. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Request access to personal data we hold about you.
- Request correction, deletion, or restriction of certain processing.
- Request export/portability of eligible data.
- Object to certain uses of your data, including some direct marketing uses.
- Withdraw consent where processing relies on consent.
To exercise rights, submit a request through contact support.
7. Security and Incident Response
We apply administrative, technical, and organizational safeguards designed to protect personal data. If a reportable breach occurs, we will provide notices as required by applicable law.
8. Policy Changes
We may update this policy periodically. Material changes are posted on this page with updated effective and revision dates.